We use cookies to provide you with a better experience. By continuing to browse the site you are agreeing to our use of cookies in accordance with our Cookie Policy.
Establishing a classification system for complaints helps organize your analysis. Quality expert Dan O’Leary of Ombu Enterprises recommends classifying complaints by type of failure. The real issue, he says, is that “a complaint alleges a deficiency.” The customer is complaining the device is deficient in meeting one or more essential design output areas, such as: identity; quality; durability; reliability; safety; effectiveness; and performance.